Terms & Conditions
The purchase of products from this website is governed by these terms and conditions. By accessing the site you agree to be bound by these terms and conditions. Contained in our terms and conditions are details of current regulations governing online shopping. Please read them carefully as they contain important information. If you intend to purchase from our site we recommend that you print a copy of these terms and conditions.
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.
About The Salcombe Trading Co Ltd, Mail Order Service
The Salcombe Trading Co Ltd is owned and operated by Barry & Michelle Sames of 81, Fore St, Salcombe TQ8 8BY. VAT no 0171 6104 34. If you need to contact us please use our "contact us" page.
We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.
Free Delivery only applies to items in stock. Please call us to ensure the goods are available.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution without prior notice. Every effort will be made to despatch the items specified.
If an item is out of stock we will e-mail you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
The sale of knives is restricted by law in the UK. We will only supply knives to persons within the EU who are over the age of 16.
It will be taken that you are over the above mentioned age if you complete the order process as this forms part of our contract of sale.
We can include a special message with your gift for your own personal and non-commercial use.
We reserve the right to reject any message sent by us on your behalf to a third party that we consider may offend the recipient for defamatory, racist, offensive, harassing, threatening, vulgar, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights, or which may cause embarrassment or distress to any person or is otherwise unlawful or objectionable.
You also agree that you will not impersonate any person including, but not limited to, any of our employees or customers. You are entirely responsible for any text or other material that you post or send on this message system and we accept no liability for any such content.
Methods of Payment
We accept Visa, Mastercard, Amex, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. If you order off-line you may also pay by cheque. Please make cheques payable to The Salcombe Trading Company and write your name and address on the back of the cheque. Cheque orders will not normally be processed until payment has been cleared.
All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input. Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products plus delivery charges as quoted on the order confirmation page of the website. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address the appropriate exchange rate will apply.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with The Salcombe Trading Co Ltd, Mail Order Service you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
Cancelling your Order
We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery. You may cancel your order for any reason provided: -
You or the recipient notify us of your cancellation in writing/ e-mail to the address on our "contact us" page within seven working days of delivery.
The goods remain unused and component parts are unopened. You or the recipient retain and take reasonable care of the goods until returned.
You return packaged item(s) to Returns at The Salcombe Trading Co Ltd, Mail Order Service to the address on the "contact us" page.
Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Salcombe Trading and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us. Our returns policy excludes perishable items.
Claims for breakages or other damage must be made to Salcombe Trading Co Ltd Mail Order Service in writing or by e-mail within three days of receipt.
Please advise us of any other order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.
Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.
Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.
This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.
Use of this Website from outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.
At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you.
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.
The site uses the Thawte Certification Authority, to ensure a safe and secure shopping experience.
All messages containing credit/debit card details between the site visitor and the server are secured through the Thawte 40 bit encryption process. Customer and credit/debit card details are retrieved by The Salcombe Trading Co Ltd, Mail Order Service team via a Thawte secured encrypted link. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.
Damage to your computer
The Salcombe Trading Company makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Salcombe Trading Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.