We always love to hear from our customers
Get in touch with our team directly either by phone, email or use our contact form below:
Customer Service: 01225 334281
Email: shop@salcombetrading.com
Frequently asked questions
Shopping with us
Do you offer advice on choosing products?
Absolutely. If you're unsure about a product, material, size or finish, our team is always happy to help. We know our collections well and can offer practical advice to help you find the right piece for your space.
Are all of your products in stock?
Not necessarily. We carry a wide range of products from British and Scandinavian makers, and some pieces are ordered especially for you. Product availability and lead times are shown wherever possible, and we'll contact you if there are any changes to your order.
Do you offer bespoke or made-to-order furniture?
Some of our furniture and upholstery collections can be made or ordered to specific requirements. If you're looking for a particular size, fabric or finish, get in touch and we'll be happy to discuss what's possible.
Returns & Orders
How long will my order take to arrive?
Whenever possible, orders are dispatched within five working days by Royal Mail or DPD. Some products, particularly those sourced from Scandinavia, can take longer and may have lead times of up to four weeks
Do you offer delivery on furniture?
Yes. Larger furniture and bulky items can be delivered using our specialist delivery service. We'll arrange the details with you, and where a two-person delivery is required, an additional charge may apply.
For full delivery information check our dedicated delivery page
Can I collect my order?
Yes. Click & Collect is available from our warehouse at Farleigh Yard, Norton St Philip, near Bath. We'll arrange a convenient collection time with you.
Where do you deliver?
We deliver across the UK mainland. There are currently some postcode exclusions, including the Isle of Man, Channel Islands, Outer Hebrides and Shetland Islands.
Can I return an item?
Most unused items can be cancelled and returned within 14 days of delivery, subject to our returns policy. Some exclusions apply, including made-to-order products, products specifically ordered for you and sale items.
What happens if my order arrives damaged?
Please contact us within 48 hours of delivery and send photographs showing both the packaging and the damaged item. Please keep the original packaging until we've agreed the next steps with you.
Can I cancel an order?
If your order has not yet been dispatched, please contact us as soon as possible and we'll do our best to help. For delivered goods, our standard 14-day cancellation period applies, subject to the exclusions outlined in our returns policy.
Interior Design & Trade
Do you work with interior designers and trade customers?
Yes. We supply products to a wide range of residential and commercial clients, including interior designers, architects, hotels, restaurants and other hospitality businesses.
For more information check out our Contract & Trade Services page
Can you help furnish an entire property?
Absolutely. Our experience spans individual rooms through to complete property transformations. We can help source furniture, lighting, accessories and finishing pieces to create a cohesive scheme, drawing on both our own collections and trusted makers.
Check out our recent projects here
Can you help with a commercial or hospitality project?
Yes. We work with architects, interior designers, hotels, restaurants, bed and breakfasts and other commercial clients. If you're working on a project, get in touch with the details and we'll discuss how we can help.
Do you offer trade pricing?
Yes. Trade and contract customers can apply for an exclusive discount, with the level of discount dependent on order value.
Free UK delivery on orders over £75
14 days hassle-free returns
Pay in 3 with 0% interest with Klarna
Family-owned business since 2000